Stepping away pleased with your purchase is the mark we chase. Where it comes up short, the lines below trace the route sending it back and drawing your money returned takes.
The Window on Offer
The count starts on the day it lands, and from there 30 days stand open for a return request. It hinges on the item staying unused, holding its original packaging, and coming back in the shape it left in.
How to Begin
Reach us through the contact page with your order number and the reason behind the return. A nod from us brings the full word on how to ship it and where to send it.
Bear in mind: anything sent back without a word to us first can't be taken in.
Damage
Cast an eye over your order the day it lands. Faulty, damaged, or plainly the wrong thing draws a note to us at once, and we settle on something fair alongside you.
Items Held Back
A short roster stays clear of returns: goods built to order or personalized, anything broken through misuse, anything parted from its original packaging, and anything marked final sale on the day of purchase.
Return of Funds
Your parcel reaches us, we go through it, and word follows on a yes or a no. A yes sends the refund back to the original payment method within 7–14 business days, though your bank or card issuer may draw that out before the money lands.
Route to a Swap
Quickest way through: send the first one back, wait on our word, then set down a separate order for what you'd sooner have.
Cost of Return Postage
Return postage rests with the customer as a matter of course. Our own slip shifts that — a faulty item, or the wrong one heading out.
Contact
Any question bearing on returns or refunds makes its way through our contact page.